Picture this: you walk past a jewelry store in your local mall and spot “Store Closing — Up to 80% Off” signs plastered across the windows of an Andrews Jewelers. You pull out your phone, search the name, and immediately get hit with a mix of results — some showing closures, others showing open stores with recent reviews. What’s actually going on?
The honest answer is that it depends entirely on which Andrews Jewelers you’re asking about. There isn’t one single company here. There are multiple unrelated businesses using that name across different states, and their situations vary widely. This article breaks down what’s confirmed, what’s still open, and what to do if you’re a customer with an outstanding order or warranty concern.
“Andrews Jewelers” Is Not One Company
This is the most important thing to understand before anything else. “Andrews Jewelers” and “Andrew’s Jewelers” are names used by several independently owned businesses in different parts of the United States — and even the United Kingdom. They do not share the same ownership, management, or financial health.
Known active locations include businesses in Williamsville, NY, Centennial, CO, Chicago, IL, and Hilton Head Island, SC. Across the Atlantic, a company called ANDREWS JEWELLERS LIMITED is registered as an active business at Companies House in the UK, engaged in retail watch and jewelry sales.
BBB profiles confirm this independence clearly. The Buffalo-area location lists Andrew Moquin as its owner. The Chicago location lists Pedro Andrews as president. The Colorado entity is its own separately accredited business. These are not branches of a parent company — they are different businesses that happen to share a name.
That’s the key point: a closure in Ohio tells you nothing about what’s happening in New York or Colorado.
Two Confirmed Closures That Likely Sparked the Question
So where did this question come from? Most likely, a couple of real, confirmed closures have been circulating online and in local news.
The Sandusky Register reported that an Andrews Jewelers inside Sandusky Mall in Ohio posted store-closing signs and advertised discounts of up to 80% off. The store was located next to the entrance of a former Macy’s — itself a sign of the wider retail struggles that particular mall has faced. A going-out-of-business sale at a jewelry store next to an empty anchor store paints a pretty clear picture of what’s happening there.
A second Ohio location — Andrews Jewelers at Rivervalley Mall in Lancaster, at 1635 River Valley Cir S — is listed as permanently closed on MapQuest. That closure appears to be complete rather than ongoing.
Both are mall-based stores in Ohio. Neither closure was linked to bankruptcy or any kind of corporate collapse. More likely causes include reduced foot traffic at struggling malls, anchor store departures, expiring leases, or an owner’s decision to retire. These are common and unremarkable reasons for a small retail jewelry business to close — just not very visible until the signs go up.
Locations That Remain Open and Active
While Ohio saw closures, other locations using the Andrews Jewelers name are operating normally.
Williamsville, NY (Buffalo area): The Yelp listing for Andrews Jewelers at 4715 Transit Rd in Williamsville was updated as recently as July 2026, with current hours and active customer reviews. The business — Andrews Jewelers Inc — has its own website at andrewsjewelers.com, an active BBB profile, and has even been featured in local media highlighting it as a growing local jeweler. Owner Andrew Moquin has built what appears to be a well-established presence in the Buffalo-area market.
Centennial, CO: Andrew’s Jewelers, Inc. carries BBB accreditation and lists active hours. The store specializes in engagement rings, custom jewelry, colored stones, and loose diamonds — the kind of service-focused offering that tends to keep independent jewelers competitive.
Chicago, IL: Andrews Jewelers, Inc. at 5 S Wabash Ave in Chicago is listed as an active business on the BBB with current contact details and a named president.
Hilton Head Island, SC: A Birdeye listing for Andrews Jewelers at 32 Office Park Rd shows regular weekday operating hours of 10 a.m. to 4 p.m. When a listing shows “closed now” during off-hours rather than “permanently closed,” that’s a functioning business — just not one that works weekends.
How to Check the Status of Your Specific Location
If you’re trying to find out about a particular Andrews Jewelers near you, here’s a straightforward way to do it without relying on general search results that mix up different businesses.
Check Google Maps or Yelp by address
Don’t just search the name. Search the name plus the city or address. Look carefully at the listing status. “Permanently closed” means exactly that. “Closed now” simply means the store is outside its business hours — not that it’s shut down. This distinction trips a lot of people up.
Look up the BBB profile
The Better Business Bureau maintains separate profiles for each independently owned Andrews Jewelers entity. Search by business name and city. You’ll see the owner name, current contact info, accreditation status, and sometimes years in business. This gives you a much clearer picture than a generic search result.
Read the most recent reviews
An active store will have recent activity — reviews from the last few months, responses from the owner, questions answered. If the most recent review is from 18 months ago and someone is asking “is this place still open?” in the Q&A section, that’s a useful signal worth paying attention to.
Check state business registries
If you want to go a step further, most states maintain public business registration databases. Searching the exact legal business name (which you can find on a receipt or BBB profile) will show whether the entity is still registered as active.
What Customers of a Closing Location Should Do
If the Andrews Jewelers near you is the one with the closing signs, here’s what matters for you practically.
Resolve outstanding issues quickly. If you have a ring being resized, a repair in progress, or a custom order underway, contact the store immediately. Ask for a firm timeline and get everything in writing before the doors close. Don’t assume there’s plenty of time — liquidation sales can move faster than expected.
Understand what warranties actually cover. Store-level perks — free cleanings, free resizing, service plans purchased at that specific location — are tied to that retailer. When the store closes, those perks typically end unless another business explicitly agrees to honor them. Manufacturer warranties on watches or certified diamonds are a different matter; those follow the product and can be serviced through other authorized dealers.
Don’t assume another Andrews Jewelers will step in. Because these businesses are independently owned, an Andrews Jewelers in Buffalo has no obligation to honor a warranty or service agreement made by a closed Ohio location. They might choose to help as a goodwill gesture, but they’re not required to. Always call first and explain the situation before assuming coverage transfers.
For broader context on how small retail businesses navigate closures and what consumer rights look like in these situations, Upward Business Daily covers these topics regularly with practical, grounded reporting.
Why This Kind of Confusion Is Common in Jewelry Retail
The jewelry industry is heavily made up of small, family-owned stores. Many use names that reflect the owner’s own name or family history — which is exactly how you end up with half a dozen unrelated businesses all called some variation of “Andrews Jewelers” scattered across the country.
These stores open and close with ownership changes, lease decisions, and retirement far more often than large chains do. One store closing is rarely a systemic story. It’s usually a local one, driven by local factors. The problem is that in the age of online search, a closure in Sandusky, Ohio can easily surface alongside results for a thriving store in Buffalo, New York — and readers understandably assume they’re connected.
They’re not. And once you understand that, the question “Is Andrews Jewelers going out of business?” starts to look very different. Some locations are closing. Others are doing just fine. The right question is always: what about the specific one near me?
The Bottom Line
Two Andrews Jewelers locations in Ohio — one at Sandusky Mall and one at Rivervalley Mall in Lancaster — have confirmed closures. These are real, and if you’re a customer of either one, it’s worth acting quickly to resolve anything outstanding.
At the same time, multiple other businesses operating under the Andrews Jewelers name remain open and active in New York, Colorado, Illinois, South Carolina, and the UK. There is no single company-wide collapse happening here.
If you’re unsure about a location near you, check the address-specific listing on Google or Yelp, pull up the BBB profile, and look at how recent the customer activity is. A few minutes of targeted searching will give you a far more accurate answer than any general article about the “brand” as a whole — because in this case, there really isn’t one.
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